oz 365 Privacy Policy

The meanings of some important terms used in this policy are clarified below:

1.1 Key Definitions

• "Personal Information" means any information that can directly or indirectly identify an individual — such as name, mobile number, email address, financial transaction details, or IP address.
• "Processing" means any activity involving the collection, storage, modification, use, transfer, or deletion of data.
• "Member" means any person registered with oz 365.
• "Third Party" means any person or organisation outside of oz 365.

1.2 Scope of Application

This policy applies to all digital platforms of oz 365 — including the website, Android and iOS apps, and live chat service. Information provided through any means of contact with us falls under this policy.

oz 365 collects various types of information from you. This information comes through two main ways — what you provide directly and what is collected automatically.

2.1 Information You Provide Directly

Information you provide yourself during account registration, the verification process, or when contacting us for support:

• Full name and date of birth
• Mobile number and email address
• Bank account details, bKash, Nagad, Rocket, or Upay number (for deposits and withdrawals)
• National ID card or passport number (for identity verification)
• Messages and requests sent via live chat or email

2.2 Automatically Collected Information

While using our platform, certain information is collected automatically through technical means:

• IP address and device type
• Browser type and language preference
• Time of access to our site and time spent
• List of pages visited and click patterns
• Transaction history and betting activity
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

Some information may reach us through identity verification services or payment processors where necessary. However, this process is always carried out in compliance with the relevant security regulations.

oz 365 uses your information only for specific and legitimate reasons. The main purposes are outlined below:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals (via bKash, Nagad, Rocket, Upay, and bank transfer)
• Managing betting and gaming activity
• Applying bonuses and promotions

3.2 Security and Fraud Prevention

• Preventing unauthorised access to accounts
• Identifying and investigating suspicious transactions
• Detecting multiple accounts or attempted fraud

3.3 Member Support and Communication

• Providing 24/7 support via live chat and email
• Sending important account-related notifications
• Resolving member complaints and requests

3.4 Service Improvement

We analyse your usage patterns to improve the experience on our platform. This analysis is always done anonymously — personal information is not used directly.

3.5 Responsible Gaming

In accordance with our Responsible Gaming guidelines, if we notice unusual changes in a member's betting behaviour, we may reach out to offer them support.

4.1 Retention Period

oz 365 retains member data for as long as the account remains active and as required to meet legal obligations. Even after an account is closed, financial transaction records are kept for a specified period.

4.2 Technical Security Measures

The technical steps oz 365 uses to protect your information:

• SSL (Secure Socket Layer) encryption — applied to all data transmission
• Data encryption — encryption is also applied to data at rest
• Two-factor verification (OTP) — for account access
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing

4.3 Employee Access Control

Only authorised staff can access members' personal information, and only when required for their work. All staff sign confidentiality agreements and receive regular training.

oz 365 never sells your personal information or transfers it to third parties for commercial purposes. However, limited data sharing may occur in specific circumstances:

5.1 Service Providers

Third parties required to operate our services — such as payment processors (bKash, Nagad, Rocket, Upay) and identity verification services — receive only the information necessary for their work. They operate under confidentiality agreements with oz 365.

5.2 Game Providers

Game providers such as Evolution, Pragmatic Play Live, or PG Soft may see certain session-related information to ensure fair gameplay. However, they cannot see your identity or financial information.

5.3 Legal Obligations

We are legally required to respond to court orders or lawful requests from competent authorities. In such cases, only the necessary information is provided.

Cookies are small text files stored in your browser that help the website function properly. oz 365 uses the following types of cookies:

6.1 Essential Cookies

These cookies are essential for the core functions of the website — maintaining login sessions, security verification, and storing transaction information. Without them, the platform will not work properly.

6.2 Analytics Cookies

Analytics cookies are used to understand which parts of our site are used most and to improve the quality of our service. The data from these cookies is processed anonymously.

6.3 Cookie Control

You can disable or delete cookies from your browser settings. However, please note that disabling essential cookies may mean that some important features of the site may not work.

As a member of oz 365, you have certain important rights over your own information.

7.1 Right to Access Information

You can request to know what information we hold about you. This request can be made through our support team.

7.2 Right to Correct Information

If any information held in your account is incorrect or outdated, you can request a correction. Keeping your information accurate is also in your own interest.

7.3 Right to Delete Information

In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained for a set period to meet legal obligations.

7.4 Right to Object to Processing

You have the right to object to marketing communications or non-essential data processing. If you make this request, we will respond as quickly as possible.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact us via our 24/7 live chat support or email. We provide support in both Bengali and English. For answers to general questions about our services, visit the FAQ section.

All services of oz 365 are for persons aged 21 or above only. We do not knowingly collect information from any minor. Age verification during registration is mandatory.

If we become aware that we hold information belonging to a minor, it will be deleted immediately and the associated account will be closed.

oz 365 may update this Privacy Policy when necessary. If any significant changes are made, we will notify you in advance by email or through a notice on the site. The date of each change will be noted at the top of the page.

Continued use of the platform after a policy change will be considered acceptance of the new policy. We therefore recommend that you check this page regularly.

If you have any questions, concerns, or requests regarding the Privacy Policy, please contact us. Our support team is available in Bengali and English 24 hours a day, 7 days a week.